Privacy Policy

This Privacy Policy explains how information about you is collected, used, and disclosed by J&S Clean Pros T/A J&S Gutters Plus LLC (collectively, “J&S Clean Pros,” “we,” or “us”) when you use our website www.jscleanpros.com (“Website”) and customer loyalty program services (“Platform”) (collectively, “Services”), or when you otherwise interact with us. This Privacy Policy also describes your choices regarding the use, access, and correction of personal information collected about you through our Services. Please read this Privacy Policy carefully and ensure that you understand it before you start to use our Services.

This Website is owned and operated by, or on behalf of, J&S Clean Pros T/A J&S Gutters Plus LLC (“we,” “our,” or “us”). We are the data controller in respect of personal information of our users based in the European Union.

By accessing and using the Services, you acknowledge that you have read and understood the content of this Privacy Policy. We reserve the right to update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

INFORMATION YOU PROVIDE TO US THROUGH THE SERVICES

We collect and process information you provide directly to us via the Services. Personal data submitted through the Services include the details you submit when you create an account, participate in any interactive features of the Services, pay for purchase orders, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, company name, postal address, phone number, and any other information you choose to provide. To the extent you provide credit card information through the Services, that information is collected and processed by our third-party payment processor pursuant to their Privacy Policy and practices. Our payment processor is Stripe, and their privacy policy can be found here: https://stripe.com/privacy.

INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SERVICES

When you access or use the Services, we automatically collect information about you, including:

• Log Files: We gather certain information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to the Services, and store it in log files. We do not monitor or log data collected from your servers when using the Services, but we may log or monitor information about your access to our Services.
• Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons.

INFORMATION WE COLLECT FROM OTHER SOURCES

We may also obtain information from other sources and combine that with information we collect through our Services for purposes of advertising and user authentication. For example, if you create or log into your J&S Clean Pros account using your Google Apps credentials via single sign-on, we will have access to certain information such as your name and email address as authorized in your Google Apps profile settings.

USE OF INFORMATION

We may use information about you to:

• Enable you to have full access to the Services;
• Provide, maintain, and improve the Services;
• Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations and invoices;
• Send you technical notices, updates, security alerts, and support and administrative messages;
• Respond to your comments, questions, and requests, and provide customer support;
• Create your J&S Clean Pros account and identify you when you sign in to your account in accordance with your agreement with us;
• Communicate with you about products, services, offers, promotions, rewards, and events offered by J&S Clean Pros and others, and provide news and information we think will be of interest to you;
• Monitor and analyze trends, usage, and activities in connection with the Services;
• Detect, investigate, and prevent fraud and other illegal activities and protect the rights and property of J&S Clean Pros and others;
• Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests;
• Notify you about important changes to the Services, including changes or updates to this Privacy Policy;
• Link or combine with information we get from others to help understand your needs and provide you with better service;
• Consider you for possible employment at J&S Clean Pros in connection with an application that you submit; and
• Carry out any other purpose described to you at the time the information was collected.

SHARING OF INFORMATION

No mobile information will be sold or shared with third parties for promotional or marketing purposes.

LAWFUL BASIS FOR PROCESSING YOUR INFORMATION

We are required to state the lawful basis under which we process the personal data of our users from the European Union (“EU”). Accordingly, the lawful bases upon which we process your personal information are as follows:

• Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, for instance, in relation to direct marketing, we will obtain and rely on your consent in relation to the processing concerned;
• Otherwise, we will process your personal data only where the processing is necessary for compliance with a legal obligation to which we are subject; or
• For the purposes of the legitimate interests pursued by us in promoting our business, providing the Platform to our customers pursuant to our legal agreements with them, and ensuring the security, accessibility, and improvement of our Website and Platform and the development of new technology and services.

EXTERNAL LINKS

The Website may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We are not responsible for the privacy policies or the content of such sites.

LOG-IN FEATURES

We may allow you to sign up and log in using your Google account. If you sign up using your Google email account, Google will ask your permission to share certain information from your Google account with us. This may include your first name, last name, gender, general location, your timezone, and birthday. This information is collected by Google and is provided to us under the terms of Google’s privacy policy, which you can find here: https://policies.google.com/privacy?hl=en-US. You can control the information that we receive from Google using the privacy settings in your Google account.

ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS

We allow the following companies to serve advertisements on our behalf across the Internet and in applications: Google AdWords, Google Analytics, Marketo, Twitter, Facebook, Adroll, Quora, Bing Ads, LinkedIn, Terminus, Demandbase, Instagram, and Reddit using email addresses that are collected. These entities use technologies including web beacons, device identifiers, and other tools to collect information about your use of the Services and other websites and applications, including your IP address, web browser, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by J&S Clean Pros and J&S Clean Pros service providers to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity.

MANAGEMENT OF PERSONAL INFORMATION IN WHITE LABEL ENVIRONMENTS

When we handle or receive personal information on behalf of our customers through their use of our Platform ("Customer Personal Information" or "Customer PI"), we act as a data processor. Our customer is the data controller responsible for managing their employees' and associated individuals' personal information:

• Access, Correction, Deletion Requests: If you are an employee or individual whose personal information is processed through our Platform, please direct any requests related to accessing, correcting, amending, or deleting your personal information to our customer (the data controller). We will respond to customer requests to remove Customer PI within a reasonable timeframe.
• Important Note for EU Individuals: Nothing in this section limits the rights of EU individuals under the "Your Rights" section of this Privacy Policy.
• Use and Retention of Customer PI: We use Customer PI solely to provide and support our Services for the applicable customer. We retain Customer PI only as long as necessary to:
• Provide the Services,
• Comply with legal obligations,
• Resolve disputes,
• Enforce agreements.

MARKETING

Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing and to provide you with promotional update communications by email about our products/services. You can object to further marketing at any time by selecting the “unsubscribe” link at the end of all our marketing and promotional email communications to you, or responding "STOP" to any SMS text messages or by contacting us using the contact details set out in the "Your Choices" and "Your Rights" sections of this Privacy Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.    

SECURITY

We take reasonable steps, including physical, technical, and organizational measures, to protect your personal information from unauthorized access and against unlawful processing, accidental loss, destruction, and damage. Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us.

Your personal information will be retained by J&S Clean Pros T/A J&S Gutters Plus LLC for the duration of your account and may be retained for a period after this time as necessary and relevant to our legitimate interests, our terms of agreement with you, and in accordance with applicable legal obligations. This may include retention necessary to meet our tax reporting requirements as well as time required to enforce the relevant terms of agreement or to identify, issue, or resolve legal proceedings.

We may retain a record of your stated objection to the processing of your data, including in respect of an objection to receiving marketing communications, for the sole legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further during the term of your objection.

TRANSFER OF INFORMATION TO THE U.S. AND OTHER COUNTRIES

J&S Clean Pros T/A J&S Gutters Plus LLC is based in the US. By accessing or using the Services or otherwise providing information to us, you understand that your information will be subject to processing, transfer, and storage in and to the U.S., where you may not have the same rights and protections as you do under local law.

YOUR RIGHTS

EU individuals have rights in relation to their personal data, which is processed by J&S Clean Pros T/A J&S Gutters Plus LLC. If you are an EU data subject, you may, by emailing us at hello@jspros.co:

• Request access to the personal data concerned.
• Request that any incorrect personal data about you that we are processing be rectified.
• Request that we erase the personal data concerned.
• Withdraw your consent at any time where we are processing personal data relating to you on the basis of your prior consent to that processing, after which we shall stop the processing concerned.
• Lodge a formal complaint with the Information Commissioner in Ireland (or your local EU supervisory authority if you live outside the UK) if you have a complaint about any processing of your personal data being conducted by us.

If the requested EU Data is Customer PI, please include the name of the applicable customer in your request; we will refer the request to that customer to respond directly to you and will support them as needed to respond to your request.

YOUR CHOICES

• Account Information: Our customers may access, update, or change personal information they have provided by logging into the Services or emailing us at hello@jspros.co. Subject to the terms of their agreements with us, customers may deactivate their accounts by emailing us at hello@jspros.co, but note that we may retain certain personal information as necessary to comply with our legal obligations or for legitimate business purposes, such as to resolve disputes or enforce our agreements. We may also retain cached or archived copies of personal information for a certain period of time.
• Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
• Promotional Communications: You may opt out of receiving promotional emails from J&S Clean Pros by following the instructions in those emails or by emailing hello@jspros.co. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us at:
J&S Clean Pros T/A J&S Gutters Plus LLC,
44 Broadway, Greenlawn, NY 11740
Phone: 631-399-5177
hello@jspros.co

© 2024 J&S Clean Pros T/A J&S Gutters Plus LLC. All Rights Reserved.